When I landed I went online and said I would arriv...

When I landed I went online and said I would arrive at 1pm. The first room was not ready so I was put into another room. That was a mess but the staff was quick to correct the situation. Parking is valet only. The water in the fridge had a tag on it that said it was complimentary. When I checked out they charged me for the water. I asked the woman at the front desk about the water and she basically brushed me off and said that they were not free.
This was my first stay in a Hyatt Regency and it will more then likely be the last. With so many hotels near by I would not recommend to stay here.