Courtney Cook

Review of Renaissance Cleveland Hotel

Awful experience! Charged my card twice and tried ...

Awful experience! Charged my card twice and tried to tell me they didnt and put me in an awful financial situation. Very unorganized, very rude, had to file a dispute on my account to get my money back. Had a security guard come up and SCREAM at us for being "loud" and threatened to kick us out (which I would have loved to see happen considering you guys charged me more than you should have for my stay) which I highly doubt considering we were gone most of the night celebrating my 21st. Very very disappointed