Delivery was superb - my freezer arrived the next ...

Delivery was superb - my freezer arrived the next day, at the scheduled time, by two superb chaps. Unfortunately the freezer itself appeared to be a second which had been repaired - see photo. Also, where the repair had been carried out, one of the holes needed to reverse the door had been filled over.

Marks Electrical asked me for photos, which I sent in. An hour later I called them to ask if they had looked at the photos; they told me they hadn't had a chance to view mine yet, even though they hadn't asked for my name or reference number so I'm not sure how they knew who I was.

I was assured that they don't sell seconds or repairs; while I am not going to publicly doubt this, I can't see how this could possibly be the case given that the freezer had been damaged and consequently repaired.

I am still waiting for Marks Electrical to review my photos, I will update this post accordingly should the situation improve.