Disappointed in our stay. Our room was absolutely ...

Disappointed in our stay. Our room was absolutely freezing. Why did payment have to be made on check in? This was unnecessary as the hotel already had my card details. The waitress during breakfast was far from friendly. She made a big deal of it when we ordered porridge and when we got it she brought our hot breakfast down literally when I had my 1st mouthful eaten. She left our hot breakfast on the table. I did not like her attitude.