I've dealt with xmission far more than I'd care to...

I've dealt with xmission far more than I'd care to admit over the last 10 years, in varying capacities. A few of them being: an ISP customer, a webmaster and developer with clients using xmission hosting (including a non-profit utilizing xmission's special offerings for non-profits), an IT guy for a company with hosting and Zimbra email through them, and a few others.

Overall, all my experiences have ended up boiling down to the same few points:
1. The products are good. Most of the time.
2. The products are reliable. Most of the time.
3. They give you tools to manage your products with them. Sometimes (admittedly more-so now than even a few years ago).

Undoubtedly, though, they do have the best customer service you'll find in the industry. That's a great thing too, because you'll be dealing with them a lot to fix quirky bugs on their end, or to make petty account or setting changes that any of their competitors have automated or provided user tools for. So yes, they have fantastic customer service (I know many of them by name now), but I've never dealt with another company where I've been required to contact CS anywhere near as often. I've been with some of their competitors for 10 years and have contacted CS once or twice. With xmission, you can't hardly make a minor change without either having to go through them to make the change, or to call them when it breaks.

So for me, and in my various experience with them, xmission is a bit of a paradox. Excellent customer service, but you'll be dealing with them A LOT.

Ironically, writing this review reminded me of an outstanding bug in their system -- a result of them porting a client's account to a different server -- that I need to get in touch with them about...