Kadia Hufford

Review of The Connor Group

Erica - Manager of the Quarry Apartments in Grandv...

Erica - Manager of the Quarry Apartments in Grandview is the poorest example of a customer service manager or representative. I was told when I asked to file a complaint that she has "no boss", my complaints go "back to her", she is not responsible for me "paying my rent late", and she is not "paying attorney fees out of her pocket". Customer Service Management 101 should clue you in on her competency. The best moment of my life will arrive once this lease ends. We have lived here going on 3 years with little to no complaint, until these past 3 months which have been a nightmare.