Kris Dominic Rubillos

Review of Marco Polo Hotel and Savoy Dub...

Disappointed. BEWARE AND BE READY

Disappointed. BEWARE AND BE READY

I was disappointed and saddened by the service and facilities of this iconic hotel.

1.) Defective AC and hot room. I woke up several times with sweat because the AC is not properly working. I informed reception and maintenance but they did not fix and did not solve the issue.

2. Defective, not working automatic door knob and lock. We waited for a long time outside our room because because the door knob is not working. We cannot use our card key.. We told them that we will go outside for 2 hours. I hope when we come back it is fixed already.. After 2 hours outside. The door knob is still not fixed and we cannot go inside. They told us in the reception that it is already fixed and good. They lied. The maintenance arrive very very late. SAD.

3. Bring your own spoon. We want to drink coffee in our room. The room has a glass mug, water and coffee. But no spoon. how will we mix the coffee in our cup without the spoon. I called the reception then the canteen and they say they will charge 10 AED for the spoon!!!! This made me angry

4. No slippers provided in the room. You need to call and wait.

5. The shower curtain does not smell good. It was awful.

6. The female reception at night always have the "sigh" sound when she speaks to us. Like she is tired and she don't want to talk to us. Because of our complaints. Sounds like... "haaaaaaaaauuiii"""

7. The pool is very super cold. They say it has a heater.. But it is not functioning well

8. Their is no pool attendant. We want to connect to their Wifi but we cannot because nobody is there. We want to ask questions.

This is a 4 star hotel. I expected more.