Von Royal Review of Sheraton Brooklyn New York Hot...
Horrible parking corporate says they have valet pa...
Horrible parking corporate says they have valet parking and theres even a sign that says valet parking but workers stated they didnt have valet parking. Room service was supposed to be from 6:30am-11:00pm Sunday - Thursday (also called front desk to ensure these times which they confirmed to be accurate). I arrived on Sunday and tried ordering room service at 9:30pm and nobody answered the phone went downstairs to restaurant and was told it was closed but when I talked to a associate at front desk the next day was told they closed at 10. Rooms are nice but small for a 2 bed room not much space, bathrooms are very small but nice. Nice size tv in room. Ice machine on 11th floor didn't work. The lobby ran out of hand sanitizer Sunday and didn't refill until Tuesday even after being told multiple times it was empty. Room didn't have a fridge or microwave. Maybe somethings changed due to holiday If so this isn't a good place to travel to during holidays and they should also let people aware of the changes but they didn't.
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