Enigma Jay

Review of Gladstone Brookes

Although I found the constant phone calls, and rep...

Although I found the constant phone calls, and repetitive requests for information (already given) extremely annoying, I wasn't going to leave a bad review as I realise these people were just doing their jobs, but I've had enough now. In April I lost my mum, and not wanting to deal with the constant hassle from these calls I asked them to cease all claims/investigations on my behalf and explained the situation, I was told over the phone they would do that and close the claim. I still continued to receive calls after that which my partner kindly dealt with and told them again I was not interested. It is now June and the phone calls have started again, trying to discuss going further with my claim, and when I explained about previously asking to cancel all PPI claims and asked why hasn't this been done? She suddenly couldn't hear me and started saying hello, hello? Like the line had gone. Obviously money is more important to you than common decency.

Update: 26/6/20 so despite asking for it to be cancelled by phone, and putting in an electronic cancellation request I've had another phonecall this morning updating me on my claim!