The resort pool is beautiful and the staff is all ...

The resort pool is beautiful and the staff is all warm and wonderful. Sadly it has not met expectations.
#1 the main building is under construction, which we were never informed of!! That is so shady. There arent many restaurants to begin with but theyre basically all the under construction, not to mention noise. Went to make shift Salt Rock, awful!!
#2 Suite upgrades denied for our Titanium Elite Status, however we got a great view.
#3 No late check out even tho we were told we would get it when we booked due to status, now "fully committed"
#4 Spa doesnt have anyone there for hair ever.
#5 ac units in room struggle to keep room cool
Basically for a VERY pricey hotel it just isnt worth it. We have one more night and the late check out just sealed it for me that we will never stay here again. Too bad, great location and great service staff.