A couple of months ago I took my car in for it jus...

A couple of months ago I took my car in for it just shutting off after trying to accelerate. Middletown Ford had it for a full week after telling me they only would have it for a couple days. Then, when they told me it was ready, I went to pick it up, only for them to tell me that there was nothing wrong with it. I took off from the lot, and not 15 minutes later it was doing the same thing. I called them immediately and they told me to bring it back, I did. The second time, they also told me that they couldn't find anything wrong with it. I took it to Lebanon Ford, and it took them a while, but they fixed it. And not to my surprise, they DID find something majorly wrong with it. My car is now due for an oil change, and I thought what the heck, I'll give them another chance. So I called to schedule my appointment for an oil change and a battery exchange. The person who was recording my appointment, didn't ask for my name or give me a time. I thought that was strange, so I told him my name anyway. He said " okay, see you tomorrow" Again, I didn't have a time, so I said, "Wait! What time?" He told me to come around 11:30. So I show up for my appointment, at 11:25, right on time. Only to be told I wasn't on their books. The man at the front desk treated me as if it was my fault, and that I had made the mistake. So I asked him if he could squeeze me in, and he said that is was going to be at least three hours before they could even get to my car. I left, and went somewhere else. I WILL NOT BE back to Middletown Ford. I also called to speak to the manager, only to be transferred around four times, still not able to talk to anyone. I was about to trade in my car, because our family is growing, but it will not be here.