Joe was scheduled for service and called me me to...

Joe was scheduled for service and called me me to remind me of our appt. I was stuck in traffic and apologized several times only to have him reassure me he would start on the outside until i arrived. Once i arrived he took the time to take care of the unit although I am sure he wanted to get home. It dawned on me after he left that he didn't just treat me like a job but someone who wanted to really take care of my property. Thanks for sending Joe.
Update...... purchased the total care package and have followed all maintenance that the company has suggested. Today my compressor would not engage and i called... not once, not twice but three times before I was called back.
Lets see, 84 dollars later and its working but no answer to as why it wasnt. Hmmm. If it should decide to stop working again another 84 dollars and still no answer. I asked to have the owner call me and nothing. They are eager to sell you something but as soon as you need them to honor something you might as well run for the hills!!!!!! Very disappointing to say the least.