Celeste Thornton-Sims

Review of The Lincoln Motor Company

I usually have a great experience with Jack Demmer...

I usually have a great experience with Jack Demmer Lincoln, but not this time. I had the Valet Service Pick-up scheduled to come out today for service on my vehicle. When the driver came in the morning, she was Awesome! She arrived early, she was very professional and knowledgeable during our exchange. However, later on in the afternoon when my vehicle was ready to be brought back to me things didn't quite go as well.

I received a call around 1pm-ish from Joe in the service department. Joe was great! No complaints with him. He told me my vehicle was ready and that the driver would be in route to return my vehicle. 2 hours later.. I looked up and realized my vehicle still hadn't been returned. I checked my phone. No missed calls. No text. So I called Jack Demmer Lincoln inquiring about my vehicle. I was told the driver should be there, and not to worry. So I said, "Ok well no one has called or texted me, but ok I will wait and see if he does soon". I waited 5 minutes. No call. No text. So I called the dealership again asking how to get in contact with the driver? Finally I was able to get some assistance. The young woman gave me the Drivers number & explained that the driver had been to bring my vehicle & left when he couldn't reach me. I asked, how, because no one ever called me?

Fast forward --- The driver is now on his way back. Said he was 20 mins away. (Which meant he was literally out the way using up more of my gas than needed) I find out the driver was given my old phone number which explained why he couldn't reach me.

I was upset because I've given my updated number twice before, and was told they would update my records. Yet, this happens. Very disappointed.