Kaye Cruz-Anonuevo

Review of Shangri-la's Edsa Plaza Hotel

Edsa Shangri-la is the only Shangri-la I will not ...

Edsa Shangri-la is the only Shangri-la I will not come back to. We have always booked in Shangri-la BGC and Shangri-la Mactan and we always have a superb experience.

As we alight our vehicle and asked the bell boy to help us with our stuff he pointed to the trolley so that we could carry our stuff and put them in the trolley. Looks like you pay your bell boys to be bystanders.

The carpet is very dirty. We were sneezing the whole time. In fact we are now sick and cannot enjoy the holiday season anymore.

I cannot believe there is only 1 setting of a plate. There are 4 of us in a room. 2 adults and 2 kids. So at the very least you should have given 4. But when we asked for 3 other setting guest services asked us that it would be charged?! My goodness. I would understand having 1 setting for a single occupancy but for a guest of 4?

There were mistakes in the billing from the lounge restaurant. So they had to go up the room even though it was past 10pm and it was way past the kids bedtime to sleep. Phone kept ringing also so they weren't able to sleep on time.

Plus of this hotel was their decoration, the pastries during breakfast.

That's it. Won't go back to this hotel again.