Very mixed reviews. I am a Hyatt rewards member an...

Very mixed reviews. I am a Hyatt rewards member and was waiting in the Hyatt member specific line, there was no one else in the line. There were 5 staff members helping other people and after waiting a bit they called up people who arrived after me who were waiting in the regular line, even though they came minutes after I did and this happened a few times. So when I saw an empty front desk area I walked up to check in, she told me I needed to get back in line and let the others in the regular line come first. I explained to her I was a Hyatt member and was waiting in the member line for about 10 minutes at this point and they been helping many other people who came AFTER I lined up and that if I waited in the regular line I would have been helped long ago. She ended up checking me in after this, but was rude about it. When she gave me my room, she picked the absolute furthest room from the area I requested. After seeing this I went back to the front desk to request a room change, the other employee was polite and helped me with this.