K

Katie Stevenson

3 years ago

I was very disappointed when I arrived and was tol...

I was very disappointed when I arrived and was told there was no pool after we had been told by In House Reservations that there was a pool. I then went up to our room and was very disappointed by the size of our room and the size of the beds. We were unable to have a rollaway in our room because the room was so small and therefore my son had to sleep with my mom which was not comfortable for either of them. Also, upon arrival into our room our view was the middle of a building and the air conditioning unit was right outside of our window which kept waking us up on and off all night long. I called the front desk and asked if we could change rooms to a room with a view and away from the air unit and they wanted to charge an additional $20 a night to get that room. Lastly, when we booked our hotel room we were never advised that we had to pay an additional $34 a day to park our vehicle. This is something that should be made clear to anyone when making a reservation. For the amount of money we paid this weekend for our room I was very disappointed with what we received. I will say on a positive note the staff were all very friendly and the free continental breakfast was delicious. However, due to everything else listed above we will probably not be returning.

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