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Buyer beware! Went to this dealership to look for ...

Buyer beware! Went to this dealership to look for a used car for my wife. We found a 2007 Jetta on the lot and was told that it passed their 120 point inspection. The vehicle did not shift correctly so we pointed this out. The sales manager STEPHEN ROSE was an outright liar. Told us at first that he would have the shop look at it. I called the service dept and spoke to the service manager and was told they do not have the tools to look into my VW and they were subcontracting the repair. One of many lies told by Stephen. Stephen then told us that the VW was getting a replacement transmission so I asked for the receipt or record of maintenance provided to them by their vendor. Never got it, never got a replacement transmission because after a few days the patch job wore off and the car began to miss shift again. On top of that the vendor scratched the car and Stephen refused to cover the damage caused while our vehicle was in their care. He would also tell me that it would only be a few more days, but they hadn't even determined what was causing the problem (another lie). All in all these people will sell you a faulty product and by no means bother to fix or help in any way as long as they close the deal with you. STEPHEN ROSE will tell you anything to make the sale. Please be careful, I am letting other would be customers know in case they deal with this individual or this dealership.

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