The machine was having trouble reloading our card,...

The machine was having trouble reloading our card, so we called customer service. The guy told us we could reload our card in another machine nearby, and to check the website for a map. When we couldn't find the map, we called a second time. We were told that reloading on another machine is impossible, as the card is on a local network and can only be used with that machine and the washing machines in our building. We asked if we can reload our card over the phone, and he said yes, but nobody with authorization to do that works on weekends. Almost everybody does their laundry on the weekend. Why would you set your company up to leave people stranded with wet clothes? We still have like four loads to do, and will have to haul it all to a laundromat and spend our whole day off there. For a company whose sole purpose is to make sure people can do their laundry, they're sure bad at making sure people are able to do their laundry.