Kelly Bennett

Review of United Spas

We have had our spa for about about a month. I see...

We have had our spa for about about a month. I see all of the negative reviews below and they are all about the service, unkept delivery dates, and things like that. I understand how they felt.
So here's a little note about that: We also had some issues with the delivery date being missed as well due to one of the delivery drivers breaking his leg in a MC accident.
When the hot tub got delivered it came out in conversation that not only was a part of their workforce out due to the pandemic, but they had six others involved in car accidents (not just the one guy) in the 10 day period prior. I appreciate that they didn't try to "tell me their problems" and just wanted to try to keep their commitments to us. Things happen in life and in business.
I guess I was lucky and my order was happening at the end of their amazing run of bad luck and was only a couple days delayed. Anyway, the spa was going way up the hill on our property and when I saw the size of the spa I never thought it would happen. Literally. We agreed to have people there to help. Jim and Jacob were awesome. They didn't give us an extra charge because of the huge hill and were appreciative of the fact that we had people that could actually help as promised. When we got the tub in place there were a couple dings in the cabinet and the acrylic. They made everything look good and said they would be back to buff it out. They came the next week and it looks like new.
Spa is great. We love the Bluetooth stereo and the funky LED lights and are in it every day/night. Things go wrong in life, it's how someone makes it right that is the bottom line for me. These guys made it right! Shout out to Nadine and everyone there for keeping it together through all of that and coming thru for us! Love our spa!