Helen Coull

Review of Dunraven windows

Initially we were pleased with the raised conserva...

Initially we were pleased with the raised conservatory extension built onto our property to replace an old conservatory. Unfortunately, there have been ongoing issues with water ingress to the property over the years since it was built. Our old conservatory had no issues.

Repeatedly Dunraven contractors have tried to tell us it is an issue with our roof. We have had independent roofers out to check the roof and confirm there are NO ISSUES on two separate visits. We have made Dunraven aware of this and it is extremely frustrating that their contractors continue to try and place the blame on our property and not the changes they have made to it.

Dunraven have responded in good time every time we contact them. However, the contractors keep attempting fixes which are unsuccessful and the water damage continues to affect the join between our original property and new extension. Currently we have to employ buckets to catch drips whenever it rains.

Had we known this would be the case, we would have seriously reconsidered our decision to make changes to our property.