Mathew Lopez

Review of FleetNet America

So I called fleepnet America at 11:18 to report a ...

So I called fleepnet America at 11:18 to report a road service failure and on that failure I asked them to find a particular tire size which is the number three selling box truck in the nation and they told me to come to the Petro in Columbia exit 5 off i-77 they told me it would be a hour and 45 minutes wait, it is now 2:21 p.m. and I have still not seen a technician nor have I received a phone call from fleetnet to check up and see if I have even been taking care of out of all the truck stops and tire repair services in Columbia South Carolina they happened to send me to the one place where there is two technicians and 6 bays and I've been waiting for nearly three hours, I have tried calling fleetnet twice now waited approximately 8 minutes on one call and 7 minutes on the other no answer...,........called in and drove to Petro at 1118am. Made it to Petro at 1149am.
................just pulled into Bay for tire at 317pm...... tried to call fleetnet 4 times each time waiting was 11,10,12,10 min increments....no follow up.....no concern about customer..... Even after the confirmed the time I would be waiting....as they said an hour and 45 min to 2hrs.....( Call for that statement was 1139am)......it is now 321pm.......