Rukshan Rupasinghe

Review of Don Valley North Toyota Scion

I got my rav4 hybrid serviced today from Don Valle...

I got my rav4 hybrid serviced today from Don Valley North Toyota. They replaced cabin air filter and had added about $ 30.00 plus tax as labour charges other than material cost. When I pointed out that they said was correct and said that the invoice was system generated.

Then I showed them the service terms and it clearly says that no labour cost is required. Finally they acceped, but did not refund me the additional amount saying that it'll be carried forward to next service. It's clearly a fraud as it's a system fault and from how many customers they may have charged this additional money so far. This is unjust enrichment since many customers don't read the terms written in very small letters.

At least they should have refunded the extra money at the same time without carrying forward. This is running a business from someone's money without paying back divident or interest since I'll go for next service in 06 months.