A couple months ago the check engine light came on...

A couple months ago the check engine light came on in my 2009 Honda Civic. Then the battery began to lose charge overnight and I would have to jump start the Honda each morning. I took the car to a local mechanic who diagnosed a defective oxygen sensor and said replace the battery. He replaced the sensor and the battery both purchased from a Brand X auto parts store but even the new battery would not hold a charge for more than a few days. I took the car to another local shop. The mechanic there said, "Take it to the dealer." "Oh no...not the dealer," I thought.
I reluctantly brought the Civic to Honda of Serramonte worried how much this was going to cost me and even if it was worth repairing. There I met Service Consultant Darrell Wilson who made me feel welcome and at ease. After the automotive technician performed tests it turned out there were several electrical components that needed to be replaced (the car is 10 years old after all) which had been causing the drain on the battery and the engine to run inefficiently. Also the oxygen sensor purchased from the auto parts store (not Honda) was defective and was replaced with a genuine Honda sensor. It took a few days for all the work to be done because a couple other parts had to be ordered. All along the way Darrell kept me informed of what needed to be done. It felt like he really cared about getting the Civic fixed and my personal satisfaction.
Long story short...if your Honda needs service or repair (I don't know if they service other makes) just bring it to Serramonte first. The price was more than fair. Forget anything derogatory you have heard about dealer service departments. There is no question in my mind that the service rep was honest and would give you a break if at all possible. I felt genuinely cared for as a customer. All the other personnel I interacted with were friendly and helpful. If you live within a few miles they will give you a free ride home and pick you up if the work is going to take a while or your car has to remain overnight. The problems my Civic was having were not typical and took some real automotive detective work to diagnose. The technicians must be the best because the Civic runs like new! Thank you Darrell and thank you to the behind-the-scenes technicians and all the other staff! If there is a dealer service department award this one certainly deserves it!