I had been waiting all week to enjoy a relaxing an...

I had been waiting all week to enjoy a relaxing and fun-filled day with my granddaughters only to find that there hasn't been much improvement in customer service.
Lobby was clean and inviting. The front desk people were professional. I even had an opportunity to meet the manager, he was very pleasant.
Then I headed to the mini concession stand.
*cashier took almost 5 min on each customer.
* she had no front end help. So no back up and 2 customers walked out because they waited to long in line.
* there 3 cooks in the back. And 1 guy just walked back and forth with his gloves on scratching his forehead.
* my food came up and I received the core of the lettuce. That takes away from the food experience. I had to ask for a leaf of lettuce. 13.00 for 2 items that should have taken no more than 6 min.
My Tootie fruity is great.
Last is there a section reserved for air. I feel like I'm in a sauna.
This is just my experience. At least the kids are having fun.