I made a noon appointment for an oil change. I arr...

I made a noon appointment for an oil change. I arrived at 11:50 and waited for 40 minutes before anyone would speak to me. For 30 of those minutes I was first in line . Suddenly, one of the people who had been ignoring me for over a half hour checked me in within 2 minutes. Three hours later I was not notified that my truck was ready, as they left a message on the voicemail of a wrong number . Once I got through the chain of 4 different phone operators that seems mandatory before reaching someone who can assist you, I was told a Lyft would be sent for me. Twenty minutes later when I called back and went through the chain I was told they sent it to the wrong address , actually their own address. I m baffled by the lack of efficiency and rudeness of 6-7 people sitting at a desk ignoring me and refusing to help me for 40 minutes. Now, twenty minutes after checking out, I ve been directed to stand outside in the wind and rain and wait for them to return my truck. When i went back inside to ask what is taking so long they told me to go back outside. Still waiting. The oil change was free but the whole experience was not worth it.