Until 2015 it worked favorably. So far this year I...

Until 2015 it worked favorably. So far this year I was discharged an automotive policy "by mistake" and without notifying me
Also, during this year they never sent on time and form the renewals of the policies, I always have to be attentive to when it expires to request that they send me the new credential that is no longer a plastic but an email to print ....
Yesterday I had a problem with the car and the crane took 4 hours and a quarter. Yes Yes. Think about it. I ordered it 11.45, it arrived at 4pm. The first program told me 195 minutes, which was already an outrage and when I saw that it did not arrive I communicated and added another 60 minutes! An absolute abuse. Before they worked with the car club, now SOS help. Very bad everything