I just want to say that if you ever want to be in ...

I just want to say that if you ever want to be in a hotel that CARES it s the Conrad
My daughter went to Miami for Super Bowl weekend and was diagnosed with the flu today.

Nate Was absolutely extraordinary. He took my call, he took it upon himself to personally deliver the prescriptions from Walgreens to my daughters room and said whatever we need to do - we want to help her get better for super bowl. Staff brought soup, tea and water thanks to Nate.

As a mom, there is no worse feeling than being helpless.
The Conrad went above and beyond and made me feel that there is kindness and connection in the world to help others.

Thank you Conrad!! Everyone should feel this kind of customer service - and my daughter said the hotel is beautiful, clean and location is great!!

Thank you Nate- we are so grateful - and the managers should know how above and beyond you went!!

Diana