Beuchi Review of Hilton Atlanta Airport
This is the worst Hilton ever! I was charged for a...
This is the worst Hilton ever! I was charged for an executive room with executive lounge access but they conveniently forgot to tell me that the executive lounge is closed on weekends. When i complained, the lady behind the counter " did me a favor" by reducing my bill by $15. The nerve! Do not stay here!. I also chose this location because their website said they had complimentary airport shuttle, but they again forgot to say it starts at 5 am, so for those of us with 5 am flights, we had to pre warn, pre call, etc. I was also forced to pay an up-charge for their executive suite which wasn't different from the regular double rooms. I asked for an extra duvet and it took them 2 calls later and a long wait to have it delivered. The so called two bottles of water were also not delivered to the room on my third night and took two calls and another long wait to be delivered. Because the executive lounge was closed, i was given a breakfast voucher, which was limited to one bagel and one blond roast--never mind that I do not drink coffee. My room was not cleaned on Sunday, not even to pick up a paper that was on the floor, yet the bed was made. The night before i left, i went to ask if someone would be available to check me out at 4 am, since my flight was at 5, they said yes. I come down at 4 am the next morning and i'm told the system shuts down every night for an audit. I asked why no one mentioned that the night before when i came to ask if i could check out at 4 am, and the lady just shrugged! I am exhausted from just reliving this experience. I hope I never have to stay here again. Should have stayed in a different hotel. Worst Hilton ever, if i could give it a 0.1, i would!
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