Annie C.

Review of Aritzia

Recently I bought a pair of pants at this branch. ...

Recently I bought a pair of pants at this branch. It was a special order because they didn't have my size. I told them that I want to think about it and maybe order online, but then they were quite pushy and told me that if I ordered from the store, it'd be free shipping. So I did in the end. It turned out that it was a lie. I was still charged shipping.

So I called their customer service, who reassured me that the actual amount without shipping will be reflected on the credit card statement. Guess what? It's also NOT TRUE. Now I have to call them again to fix this.
I could've just ordered online. It's a completely waste of time dealing with their untrained staff.