Yvonne Wolvers

Review of IKEA Hengelo

We have a very bad experience with Ikea Hengelo wh...

We have a very bad experience with Ikea Hengelo when selecting a small kitchen unit. First all the chaos that existed during the search. We were placed behind the PC and could figure it out. And approached an employee who hastily gave some explanation and left again. After some hassle, we thought we had done well. During the self-attempt, an employee was arrested every time, who left every time. We thought we had arrested someone again, who was helpful and friendly. This gentleman checked everything, so it turned out that nothing was right. He has also been helpful (so a plus). We were out !! But we wanted to have the kitchen delivered and my hubby would remove the old kitchen herself. We were not told anything about the costs of transport at the time. If that had been done, we would have taken the kitchen with us at that time. Because when the kitchen was delivered, it turned out that we had to pay almost 400 euros in delivery costs. While the dishwasher was already delivered more than 5 weeks before. What and strange idiotic way of dealing with your customers. Called Hengelo yesterday, explained the situation, but they cannot do anything for the customer (we). Then the assembly company In Home, which comes to check and comes to measure. 540 euros, transferring a lot for that time. While it has been said 45 euros per part to assembly verter. When measuring 100 in cash, deduct the 100 euros from the bill that follows. Well I made pictures of the bills and I will put everything on my fb page. No nice advertisement for Ikea Hengelo. What a mess !!! We know that nothing is bought at Ikea anymore, we feel TAKEN !!! Then only half of the kitchen is done and we have to save 10 years to do the other half.