George Kirby

Review of Shangri-la's Edsa Plaza Hotel

The hotel staff is great! They always treat me ve...

The hotel staff is great! They always treat me very well and everyone is very nice. I especially want to thank the hotel doctor and nurse who helped me with an acute medical issue. They were very attentive and followed up several times to make sure I was doing better.

The thing that keeps me from rating my experience higher is that I was never happy with the room. The carpets are dirty and there is wall damage - among other things. I just kept thinking - I m here for a month? I began counting down one day at a time, everyday. I also noticed some daily service details that the hotel used to provide but seems not to any longer. I shared some of that detail with hotel management.

EDSA Shang - you have and can do better for your most loyal guests.