My experience was online and it was terrible. I or...

My experience was online and it was terrible. I ordered perfume for my mom s bday with 2 day shipping and then I noticed they just refunded my acct after perfume was supposed to be delivered. So I called and they said the shipping got delayed and it would take 48 hours for someone to review why this happened. Wow. That is not customer service and I will never order anything from them again.