Allan C

Review of Shangri-La Hotels and Resorts

Our original reservation was for 8 nights in the h...

Our original reservation was for 8 nights in the harbor view suite at the Kowloon Shangri La to celebrate our anniversary. We found out that the air conditioning system for the entire hotel was not operational when we arrived. The manager was nice enough to give us another room at the island Shangri La across the bay. For our inconvenience, Shangri La refund us the difference in room cost and gave us two free night stay. I dealt with Julian Wipper the hotel manager and he was very professional and resolve our issues promptly. I would recommend Shangri La to anyone who is visiting Hong Kong, the staff and the facility is top notch and we had a wonderful time with our stay considering it could have been a lot worst with the unforeseen mechanical malfunction in the facility.

Allan Cheung