Nico van Coller

Review of Fedhealth Medical Scheme

Dealing with South Africa's Home Affairs departmen...

Dealing with South Africa's Home Affairs department is less painful and frustrating than Fedhealth's help desk.

Until recently we were proud Fedhealth members after we received excellent assistance and support during my wife's cancer ordeal. One of the considerations that made our mid sized company stay with Fedhealth was the benefits and support my family received .

That all changed in the last year, our company changed it's medical aid and we stayed at Fedhealth, it was a big mistake. Fedhealth changed, Dr Jekyll Healthcare changed into Mr. Hyde

Fedhealth is now deliberately making it impossible for medical professionals and patients to deal with them. It is not only one professional. Our GP, dentist, neurologist, pharmacist and oncologist all share our pain.

At the moment my family's only option is to go to Fedhealth's head office and demand help. The irony is that we only want the service we are paying for and entitled to according to our latest Fedhealth contract.