Hospitality, bedside manners, and most importantly...

Hospitality, bedside manners, and most importantly a sense of urgency - things that are completely lacking. Coming from a family that works in the medical industry in different hospitals this one takes the cake as one of the worst. My father suffered a stroke recently and because he had a past of alcoholism they wanted to wait FOUR hours, after the results of the blood test, before doing a cat scan. To top it off, the lack of knowledge (nurses asking for help from my cousin who is also a nurse at another hospital because they didn't know how to explain things) to the sense of urgency was outrageous. I would highly, highly recommend another hospital because this one is terrible and completely undeserving of the NY Presbyterian name.