Lyle Russell

Review of Sango Buick GMC

When it came to time to sign the papers for the sa...

When it came to time to sign the papers for the sale, the dealership had slipped an additional $999.00 into the bill of sale. When we asked what the charge was for, we were told that it was for tire and key fob warranty that they apply to all of their vehicles. This charge WAS NOT discussed with me. If my wife had not seen that charge I would have consented to pay for it through the financing. They did take the fee off and we purchased the vehicle and the salesman said his computer was down so he didn't set up the Onstar, Bluetooth, etc nor show us any features. One of the key fobs does not work, so I went back to the dealer, spent nearly 2 hours at the service dept and they could not fix the Fob. The service manager did show me how to use the key to get in the vehicle if the power was off. I give him a good rating for courtesty and willing to help