Mark Wells

Review of The Henderson, A Salamander Be...

If you are on the fence wether to book here or not...

If you are on the fence wether to book here or not then take my advice and do a hard pass. You would think a 4 star hotel would be coordinated enough to have guests rooms ready by 4pm check-in, not this place!! Had to wait until 5:30pm for my room to be available, and there were several other guests also waiting. That was just the start to a horrible stay. They tried to justify the extra wait time by saying they had to disinfect the rooms after the cleaning and then have them inspected by a manager. Then why was the room still so dirty?

They don't allow your own food or drinks at the pool nor the private beach, since they want to rip you off with their insane food and drink prices. I wouldn't mind this if the service wasn't so terrible. The waiters had a horrible attitude, and were forgetful.

The self parking is $15 a day and down a hill so have fun hiking. That's if you can find parking, at night it is always full. Also the beach is about a 10 minute walk, lots of steps, and no ramp available. The room was small, outdated and had no privacy for the bathroom. You can hear everything as the door has slats in it.

They posted signs at places were they said masks are mandatory for guests however they do not enforce this. I'd say 75% of the guests did not wear masks, and the staff wouldn't tell them anything.