Erin Kelly

Review of Viceroy Hotel Group - Cassa Ho...

This was by far the worst experience I have ever h...

This was by far the worst experience I have ever had at a hotel. On the first day of my stay, I noticed the hot water was not working in my room. After the hotel failed to fix the problem, they moved me to another room. However, they did not give me a key to the second room as their system was down. They assured me I'd have a key within a few hours, but the following morning, I still had no key. That afternoon, they moved me to a third room, but did not move any of my belongings to the third room. After waiting in my empty room for 45 minutes, they decided to move me back to the second room with no explanation for wasting my time.

It appears from the other reviews that the water issue is an ongoing problem. To top it off, the customer services was poor and staff was disinterested it trying to make it right. After talking with several people at the hotel, I was finally promised one night would be compensated, but I still have not received my credit. I will never stay here again.