Normally when a hotel states, "Check-in is between...

Normally when a hotel states, "Check-in is between 12 and 4," you take this to mean that you are free to check in during that window of time. Here, apparently it means they might have a room ready for you at some point during that time. Having waited more than 3 hours during this time for my reserved room to become available, I am left feeling like a fool. Here I sit in the very Hotel on Rivington lounge, unable to settle in and take advantage of what $520 per night has to offer. Very poorly handled, can simply not recommend.