Ciara Brannigan

Review of Niketown London

The customer service at this store is appalling. T...

The customer service at this store is appalling. The majority of the staff I encountered were disinterested, unhelpful and poorly trained. The staff seemed more interested intalking to each other then serving customers. I got runners from one team member which were the wrong size; he disappeared and never returned. After 10 minutes I found another member of staff on the 3rd floor; he got the correct size (no apology) but simply handed the box to me. Never seen this before in a shoe or sports store. He then disappeared and I had to find another team member. The next person got me two other styles, again handed the box to me but offered no advice even when asked questions. I purchased a pair of free flyknits and the person serving me highlighted the feedback link on the receipt and wrote his name on itas he is "on probation" and it would help him if I gave feedback! Well here's my feedback - I have never had a worse shopping experience in London, the customer service is non-existent (the above is a snippet of my experience)