Christian Hernandez

Review of Lenovo (Raleigh-NC-USA)

WORST CUSTOMER SERVICE EVER.

WORST CUSTOMER SERVICE EVER.
STAY AWAY!!!
I recently ordered a thinkpad for work which was supposed to arrive on Friday and from the order information my order hasn t even been processed !!!

I contacted customer service through there online chat and no one could tell me anything !

The first person told me they were back ordered, and it would be weeks before I got it.
The second person told me that s I would be shipped on the 8th and I asked if I could next day ship it. And said he would put the request. Sure enough it did not ship today.

I contacted them once more today and the person told me that there was an issue with my order and they would ship it today afternoon. I then asked if it was possible to next day air ship it, as I told him I would pay for the shipping expenses, he then informed me Lenovo does not have such an option. It is now 6:30pm (pacific time) and my laptop has not been shipped and my order has not even been processed.

Such a disappointment, how such and expensive laptop manufacturer has such poor customer service.