Jen Wampler

Review of Medvet

I took my dog in because she was hit by a car. The...

I took my dog in because she was hit by a car. The doctors and surgeons were informative and diligent. However, the front desk staff seemed rather uninterested in doing their job. One gal rolled her eyes at me when I handed my completed paperwork to her. I was told my dog was to be kept overnight for a possible surgery in the morning. Before we left we were asked to pay $3500 as a deposit for the estimated total cost of surgery. We paid the deposit. The next day, I was informed there would be no surgery; due to the extensive nerve damage it would be best to wait for surgery in case amputating her leg would be the better option. I was thankful that they didn't do an unnecessary operation but, I was annoyed that I had already paid for half it. I was told to be there at 2 pm to pick up my dog. After arriving at 2 but, having to wait an hour, I finally was able to see my dog. As I was checking out I was told that we would be refunded almost $2000. It just seems like a very odd/inefficient way to do business. I feel like them waiting one more day before they charged me could have saved me the hassle of now having to wait for a very large refund. I am very thankful that they did what is best for my dog but, overcharging such a large amount as a "just in case your bill is $6000" seems like bad business. Did they really need a "deposit" for my dog? I obviously love her enough to try to save her life, I am clearly going to come back to get her...couldn't they have waited less that 24 hours for my $1600? The point is, the medical care is good but, the administrative and business department is very poorly operated.