Jeanne Ricci Review of Honda of Serramonte
I took my car in for a recall repair for the airba...
I took my car in for a recall repair for the airbag. I left my car with the service advisor named Oliver Velasquez. He was a pleasant and nice guy. When I picked it up, the airbag light won't turn off. I asked about it, because in the manual it says that the airbag light will only turn on for a moment when you start the car. If it stays on, the manual clearly states that there is a problem and to take it in immediately. The service department was closed when I got back to pick up my car and one of the "sales managers" (Francisco Ramirez) told me the light was on because my purse was too heavy?? I moved my purse (that weighs about 3 pounds) and the light stayed on. Then he changed his story and said that the "technician" who worked on my car (named Enrique Pineda) must have "left the sensor light on" and that I would have to make another appointment to get it fixed.
The reason I took the car in for repair was FOR THE AIRBAG and when I picked it up, the AIRBAG light was on, indicating a problem with the airbag. So, basically, I took it in to fix the airbag. They messed around with it, or no, who knows, and now the airbag light is on and I have to take it BACK in to have it fixed AGAIN!? How do I know if they even did what they said they were going to do?
NO one should EVER go to this place.
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