Nina Booker

Review of Coventry Citizens' Advice Bure...

Tried to call so I could make an appointment and s...

Tried to call so I could make an appointment and save myself a journey in case I couldn t get one, the phone line says we have to go in between 9am-4pm to book an appointment. I go in, midday and ask to speak to someone about employment and the girl on reception tells me I have to speak to ACAS, that only they can advise me on employment and Citizen s Advice don t give employment advice. I mention to her that I ve already tried contacting them multiple times to no avail. She then advises me that they can t speak to me about employment unless I ve spoken to ACAS. So which is it? Can they advise me on employment or not? Pure idiocy, waste of a journey and paying for parking to be shut away before I even get my foot in the door.