Jason M

Review of Clark Devon Hardware

I really want to like this place because they have...

I really want to like this place because they have a large selection of items, and have bailed me out when I have an emergency repair to make, etc. However, some of the staff is not very helpful, on top of flat out ignoring customers, and this completely ruins the experience here.

I stopped in after work for two small items, found what I needed quickly, and got in line at the register, waiting for the customer being checked out to finish up. Although there were two other open registers, the two employees standing there didn't care that I was standing there waiting to pay, and proceeded to carry on a conversation for almost ten minutes. By this time, 3 more people had gotten in line, and were waiting behind me, all of us waiting for the guy that was initially being helped at the register when I first got in line. At this point, a third employee joined the ongoing conversation, and now there were 4 people waiting in line, even though two registers were open, and three employees were standing around having a good ol' chin wag. Terrible customer service, I tell you.

Finally, it was my turn, and I checked out quickly, but not without coming to the conclusion that I won't be shopping here again.