Customer Service is not well learned on the routes...

Customer Service is not well learned on the routes or even the streets. They're also very rude very seldom do you find a person that will even allow you to speak. They talk all over you. Bus drivers are getting better though. More patient and understanding but the people who have been driving for years and years are bitter. Extremely bitter and argumentative but because the people who need the bus don't have a lot of money we have very little say in these things. The CATS System needs a facelift from the foundation to the actual transportation. People have lost jobs, missed important appointments, lost their homes simply because they had to ride the bus that day.