My first visit and first karaoke experience. Hated...

My first visit and first karaoke experience. Hated it. The staff breeze through intro and shuffled you along. It was my co-worker's birthday. They also get upset when you ask for a repeat and explanation. Greeter at front desk was VERY short tempered. Once we got to a room, young lady rushed us to order and did a lot of over-talking. Maybe customer service training and acknowledgment that everyone doesn't know the rules or are karaoke REGULARS...