Ulrich Kroener

Review of Purolator Courier

I do understand, that Purolator cannot guarantee ...

I do understand, that Purolator cannot guarantee a specific delivery time, since the amount of deliveries vary from day to day. However, this does not excuse or explain rude staff at the pick-up locations. We all have stress in our lives, some of us had to take time off work, so we can wait for the delivery, that may not get to our house until late in the day. A whole day wasted, because we can't even leave the house or work in the back yard, because we may not hear the door bell. If someone takes a job, that involves interactions with people, that person better be suited for that job, or else move them into the warehouse, where they do not need to be polite.
What make the matter worse - read the responses from Purolator to all the different complaints! Pre-fabricated messages, that don't even mean anything, because it was not a person, who could actually care about any of this. That in itself is a great insult to all of Purolator's customers!
A company, that does not care about the small customers, should not be in business. I do not use Putolator for anything, and the only reason, that I am writing this review is, that I bought items from a store, that uses this method of delivery. I am thoroughly disappointed and will not support businesses, that respond to every negative review with the same message. You make millions on us - at least take the time to take ownership of things gone wrong and show responsibility.