Beautiful place however my service was terrible. T...

Beautiful place however my service was terrible. Took over 30 minutes to check if they had my single item in storage. Then I went to gift wrap it and then didn t want to simply put my item the box I had just bought. Didn t ask for any additionally complicated wrapping. Apparently it takes 7 extra pounds and 30 minutes to put the item in the box . No extra wrapping was needed. I don t understand.