Red Light Review of Retro Active Arcade
I really don t want to say anything bad about this...
I really don t want to say anything bad about this company because they really do a awesome job on their arcades, all I can say is that I was very disappointed in how my situation was handled.
I went to the store to check out the machines they had in the showroom to see what I would like in my machine.. I was very impressed.
I decided to purchase my arcade on their online website where you can build your own arcade.. I spent about 40 minutes trying to build something working around my budget..
After making my order I was given a total including GST and I payed that amount on visa and placed my order. After 2 days I received a phone call from one of the staff members and he told me that the amount I paid was wrong due to a glitch in the online system at the time of my purchase and they wanted 500$ more before starting my arcade. I asked to speak to Casey who also told me that the price I got and paid online was wrong and he can t build my machine for that price I paid online..
Casey was not willing to honor the prices I got from the online build.. I had to ask for a refund because I couldn t pay anymore and then Casey became rude. I am disappointed that they didn t honor the price given to me from the online purchase any other store or company would have..
I told Casey I was really excited to get one of his machines to do a YouTube video for him on my channel and he didn t even care.
I ended up getting my refund and will be looking for a arcade somewhere else, this was not handled very well in my opinion..
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